1)   SupportWizard 6
FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, SupportWizard raises customer satisfaction and improves retention
customer support, Call Tracking, Expert Systems, FAQ, FAQs, Help Desk, Help Desk Software, Help Desk Tools, HelpDesk, Helpdesk,